Payment Policies

What methods of payment do you accept online?

We accept Visa, Mastercard, American Express, and Paypal.

At this time, we are unable to accept other credit/debit cards.


When is the full amount of my online purchase charged to my credit card?

When you place an order, your credit card is charged in full for that item at the time you place the order.


Can I make changes to or cancel my order once it has been placed?

Once an order is placed, you cannot make changes, but you can cancel your entire order. Here’s how:

If your order has not yet shipped, please contact Customer Support at 1-888-897-5909, or email to cancel the order. Please provide your order number.

If your order has already been shipped, we are unfortunately not able to cancel your order.

You can return your order in the original packaging, within 30 days of receiving your order, for a refund.


Can I pay with my debit card?

No, online purchases can only be made with Visa, MasterCard, American Express, or Paypal.


Is my signature required to confirm home delivery?

Customer signature is not required for the home delivery of parcels shipping via our courier partners. The courier will leave the parcel(s) on the front porch, by the front door or in the concierge for condo buildings.