Frequency Asked Questions

Purchasing & Returns

What is the return policy?

We are so confident in the quality of our products and know that your kids will love them! As such, we are proud to offer a 30-day no questions asked money back guarantee.

Do you sell in dealerships or are your products only available online?

Since we are focused on offering consumers the lowest possible price, our products are only available online.

Does Rosso Motors sell adult products?

We do not sell any adult products.

Shipping & Delivery

How long will it take to receive my order?

All orders are shipped within 24 hours via UPS or Fedex with an estimated delivery time of 5 to 7 business days.

Is a signature required upon delivery?

Yes, to provide an extra layer of security a signature is required upon delivery.

Do you ship to Alaska or Hawaii?

Unfortunately, due to shipping constraints we do not ship to Alaska or Hawaii.

Parts, Maintenance & Warranty

Do you stock parts for your products?

Yes, we pride ourselves on our industry-leading customer support, and as such, stock all of the parts for our products.

What is covered under the 90-day warranty?

The warranty covers all mechanical or parts issues that arise during the 90-day period.

What happens if a mechanical issue arises after the 90-day warranty period?

Even after the warranty expires, we are still here to help! Contact us via phone or email and our customer support team will assist you to resolve any issues. We have parts for all our products on hand.

What maintenance is required for my Rosso product?

Our products require very minimal maintenance. For the Electric ATVs, just ensure the battery is charged and adjust the chain and brakes when necessary.

What type of gas is required for my F1 Racer Pocket Bike?

The F1 Racer requires a 2-stroke gas and oil mix at a ratio of 50:1.

Use of Product

Can I use the Electric ATV off-road?

Yes, although most kids toy ATVs have plastic tires, our Electric ATVs come stock with real rubber tires to provide traction and stability on off-road terrain. Also, they are equipped with a 36V battery system to provide ample power and speed.

Are the utility racks on the eQuad X usable?

Yes, of course! Although they are not designed to carry a heavy load, they are perfectly suited for kids to haul around their toys and other small stuff.

Are the Gas Pocket Bikes street legal?

No, the Pocket Bikes are not street legal.